Refund Policy

At Taco Time, we are committed to delivering fresh, high-quality food and a satisfying dining experience to every customer. We understand that issues can occasionally arise, and this Refund Policy outlines your rights and our procedures for handling refund requests, cancellations, and disputes. Please read this policy carefully before placing an order.

By placing an order through our website food-tacotime.click or any affiliated ordering platform, you agree to the terms outlined in this Refund Policy. This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act.

1. Our Commitment to Customer Satisfaction

Taco Time takes pride in the quality and freshness of every item we prepare. We strive to ensure that every order is prepared accurately and meets our quality standards. However, because our products are perishable food items prepared fresh upon order, our refund policy reflects the unique nature of food service businesses.

We handle every refund request on a case-by-case basis and aim to resolve all concerns promptly and fairly. Our goal is to ensure that every customer leaves satisfied, and we will work with you to find an appropriate resolution when problems occur.

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund if one or more of the following conditions are met:

• You received an incorrect item that does not match your order.
• Your order arrived in an unsatisfactory condition (e.g., spoiled, damaged, or improperly prepared).
• A significant portion of your order was missing upon delivery or pickup.
• Your order was never delivered and was confirmed lost by our team or the delivery partner.
• You experienced a verifiable allergic reaction due to mislabeled or incorrectly prepared food (subject to investigation).
• A technical error on our website or ordering system resulted in a duplicate charge.
• Your order was canceled by Taco Time due to operational reasons before preparation began.

Refund eligibility is assessed by our customer service team upon review of the specific circumstances of each case. We reserve the right to request photographic or other supporting evidence before approving a refund.

3. Timeframes for Refund Requests

To be considered for a refund, your request must be submitted within the following timeframes:

4. Non-Refundable Items and Situations

Certain items and circumstances are not eligible for refunds. These include, but are not limited to:

• Orders that have been partially or fully consumed without a valid quality or safety complaint.
• Orders where the customer simply changed their mind after preparation has begun.
• Customization errors made by the customer at the time of ordering (e.g., incorrect toppings selected).
• Promotional, discounted, or free items obtained through special offers or rewards programs.
• Delivery fees, service fees, or platform charges imposed by third-party delivery services.
• Orders affected by circumstances beyond our control, such as natural disasters, extreme weather, or public emergencies.
• Requests based on personal taste or preference changes after the order has been received in correct condition.
• Gift cards or prepaid vouchers once they have been redeemed.

5. How to Request a Refund — Step-by-Step

To initiate a refund request, please follow the steps below:

1. Step 1 — Document the Issue: Take clear photographs or videos of the item(s) in question, including any packaging, labeling, or visible damage. This documentation will support your claim and help us resolve it faster.
2. Step 2 — Contact Us: Reach out to our customer service team via email at [email protected] or visit our website at food-tacotime.click. Include your full name, order number, date of order, and a description of the issue.
3. Step 3 — Attach Evidence: Attach any photographs, screenshots, or documentation related to your complaint in your initial message. This helps us process your request without unnecessary delays.
4. Step 4 — Await Review: Our customer service team will review your request and respond within 1–3 business days. We may follow up with additional questions or requests for information during the review period.
5. Step 5 — Resolution: Once your request is reviewed and approved, we will notify you of the resolution. This may include a full refund, partial refund, store credit, or a replacement order, depending on the nature of the issue.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time required to process and receive the funds varies depending on your original payment method:

Please note that while we process refunds promptly on our end, the actual timing of when funds appear in your account may vary depending on your bank or financial institution's internal processing policies. Taco Time is not responsible for any delays caused by third-party financial institutions.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only a portion of your order was incorrect, missing, or unsatisfactory.
• The issue affected only select items within a larger order.
• The food was partially consumed before the quality issue was identified.
• A discount, coupon, or promotional credit was applied to the original order.
• The refund request falls outside the standard eligibility window but has been partially approved as a goodwill gesture.

Partial refund amounts are determined by our customer service team based on the verified value of the affected items. We aim to ensure a fair and reasonable resolution in every case.

8. Exchange Policy

Due to the perishable nature of food products, we do not offer direct item exchanges in the traditional sense. However, in situations where an incorrect item was delivered or prepared, we may offer one of the following remedies:

• Replacement Order: We will prepare and deliver or make available for pickup the correct item(s) at no additional charge, subject to availability and operational capacity.
• Store Credit: We may issue store credit equivalent to the value of the incorrect or unsatisfactory item for use on a future order.
• Monetary Refund: If a replacement is not feasible, a monetary refund will be issued for the affected item(s).

Replacement orders are subject to availability and may not always be possible during peak hours or if the requested item is temporarily unavailable. Our team will communicate clearly with you regarding which resolution options are available in your specific situation.

9. Cancellation Policy

We understand that plans change, and we will do our best to accommodate cancellation requests. However, because our food is prepared fresh and quickly upon receiving your order, our cancellation window is very limited.

9.1 Cancellations Before Preparation Begins

If you need to cancel your order, please contact us immediately at [email protected]. Orders canceled within 10 minutes of placement and before food preparation has begun are eligible for a full refund.

9.2 Cancellations After Preparation Has Begun

Once food preparation has begun, cancellations are generally not accepted, and no refund will be issued. This policy exists because food prepared and not collected results in waste and operational costs that cannot be recovered.

9.3 Cancellations by Taco Time

In rare circumstances, Taco Time may need to cancel an order due to operational issues, ingredient unavailability, or system errors. In such cases, the customer will be notified promptly, and a full refund will be issued automatically without requiring a formal request.

9.4 Delivery Order Cancellations

For orders placed through third-party delivery platforms, cancellation policies may differ based on the platform's own terms and conditions. We encourage customers to review the cancellation policy of the respective delivery platform for orders placed through those services.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Taco Time provides the following escalation and dispute resolution process:

10.1 Internal Escalation

If you believe your refund request was not handled appropriately, you may request to escalate your concern to a senior member of our customer service team by clearly stating "Escalation Request" in the subject line of your email to [email protected]. Escalated cases will be reviewed within 3–5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you retain the right to dispute a charge with your bank or credit card issuer if you believe you have been billed incorrectly or did not receive the goods or services as described. This is commonly known as a chargeback. We encourage customers to contact us directly before initiating a chargeback, as most issues can be resolved more quickly through our internal process.

10.3 FTC Complaint

If you believe your consumer rights have been violated, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint. The FTC Act protects consumers against unfair or deceptive business practices in the United States.

10.4 State Consumer Protection

Depending on your state of residence, you may also have rights and remedies available under state-specific consumer protection laws. We encourage you to consult with your state's Attorney General office or consumer protection bureau for guidance relevant to your jurisdiction.

10.5 Informal Negotiation

Before pursuing formal legal remedies, we ask that customers first allow us the opportunity to resolve the matter through good-faith informal negotiation. Please contact us directly, and we will make every effort to reach a mutually satisfactory resolution.

11. Fraudulent Refund Requests

Taco Time takes fraudulent refund requests seriously. Any attempt to submit false claims, manipulate evidence, or abuse our refund policy will result in the denial of the refund request and may result in the suspension or permanent banning of the customer's account. In cases of significant fraud, we reserve the right to pursue appropriate legal remedies under applicable United States law.

12. Changes to This Refund Policy

Taco Time reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website at food-tacotime.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this policy periodically to stay informed of any updates.

Continued use of our services following any changes to this policy constitutes your acceptance of the revised terms.

13. Contact Information for Refund Requests

For all refund inquiries, cancellation requests, or order-related concerns, please contact our customer service team using the information below:

Our customer service team is available to assist you and will respond to all inquiries within 1–3 business days. For the fastest resolution, please include your order number, the date of your order, a clear description of the issue, and any supporting photographs when contacting us.

This Refund Policy was last updated on May 30, 2026, and is effective as of the same date.